It is the policy of this company that any video/DVD or printed material may not be returned for a refund. If the video/DVD is received damaged, it can be replaced upon return of the damaged video/DVD. Tools may be returned only if they are received damaged within 10 days from date of receipt. The original shipping and handling charges are not refundable. Please mail your package in a prepaid, insured, traceable method to the address below. Marine Canvas Training Institute 900 4th Street West Palmetto, Fl 34221